Resolved complaints

Showing items 301 to 320 of 506
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-252 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2011-05-11
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Complaint: Customs Clearing process at the Oshikango/Santa Clara border is very long.  
Resolution status note: The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process.  
NTB-000-251 7.6. Lack of information on procedures (or changes thereof) 2009-09-08 Namibia: Namibia Revenue Authority Namibia Resolved
2010-11-22
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Complaint: Customs documentation not stamped on export of pharmaceuticals to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.  
Resolution status note: Namibia reported that, procedurally no parcels are allowed to leave the Border with out the accompanying documentation. The same procedures are expected to apply at the border of the receiving country otherwise the items cannot be cleared  
NTB-000-250 7.6. Lack of information on procedures (or changes thereof) 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2012-05-03
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Complaint: Customs documentation not stamped on export of cosmetics, creams, ointments to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.  
Resolution status note: Namibia reported that according to Namibia customs regulations, customs cannot put a stamp on documents that have not been verified by them. It is the duty of the client to make sure that they pass an entry with customs ( declare the items with customs) in order for customs to authenticate such documents and to put the required stamps on the customs documents.  
NTB-000-249 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2012-04-26
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on exports of salt to West Africa and RSA,.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that, a client can obtain an import or export permit in one hour at the Ministry of Trade and Industry if all the required documents are provided. With regard to the export permit the delay comes in when the product is a controlled product where the client is expected to obtain a clearance certificate from the relevant Ministry for tax purposes or when the importing country policies and regulations requires that the imported product be accompanied by authorised documents from the relevant authorities. The meeting accepted Namibia’s submission to resolve this NTB  
NTB-000-248 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2011-02-08
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of fuel from RSA.  
Resolution status note: This NTB has been resolved  
NTB-000-247 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2011-05-11
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.  
Resolution status note: Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.  
NTB-000-246 7.7. Complex variety of documentation required 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2012-04-26
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Complaint: Procedures for VAT (claim back) in Namibia are too complicated  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that customs only processess those refund applications accompanied by relevant documentation. The documents required are a completed NA66, a proof of export (SAD 500 that has been dully proceeded at the point of export) and the invoice that the goods have been obtained. This process was to verify that the goods are indeed obtained and exported. If any of these documents are outstanding customs has the right to refuse such payment.

The Ministry of Finance, Customs Division was in the process of reviewing customs procedures and once this exercise is finalized the revised procedures will be posted on the customs website and will be made available to the public. The meeting accepted Namibia’s submission to resolve this NTB
 
NTB-000-245 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-08 Angola: Ministry of Trade Namibia Resolved
2011-11-30
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Complaint: The acquisition of Pre-shipment inspection numbers and consequent inspection of shipments for exports to Angola make transport pre-planning quite difficult and cause lengthy delays for the transport industry.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that this NTB lacks clarity and complainant could not be traced to provide additional information. The complaint is therefore considered resolved unless additional information is provided.  
NTB-000-244 7.8. Consular and Immigration Issues 2009-09-08 Angola: Ministry of Home Affairs Namibia Resolved
2011-11-30
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Complaint: Processing of visa requirements for business travel and professional staff to enter Angola take long. (10 working days),are costly and rapidly fill the pages of one's passport.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that Namibian citizens do not require VISA to Angola. VISAs are processed in a period between 2-10 days.  
NTB-000-243 5.10. Prohibitions
Policy/Regulatory
2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2010-11-22
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Complaint: The importation of wheat flour into Namibia is prohibited.  
Resolution status note: Namibia reported that this measure is only allowed to protect local milling industry therefore not an NTB  
NTB-000-242 2.4. Import licensing
Policy/Regulatory
2009-09-08 Namibia: Ministry of Agriculture Namibia Resolved
2011-07-28
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Complaint: All imports of white maize, yellow maize i.e. the controlled agronomic crops, are subjected to an import permit from the Namibian Agronomic Board (NAB). The import of white maize meal. During harvesting season which runs from the 1st of May till the end of August/September (depends on the size of the local harvest) the imports of all white maize is prohibited, though subject to availability of local supply  
Resolution status note: At the 9th meeting of the SADC Sub-committee on trade facilitation, Namibia reported that the import of Maize and maize products from all third parties is only regulated for the time the local harvest is not taken up by the local milling sector.  
NTB-000-238 7.6. Lack of information on procedures (or changes thereof) 2009-08-13 SADC Mozambique Resolved
2011-02-06
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Complaint: Mozambique is experiencing difficulties using the NTBs online reporting system because it does not have a portuguese version. It is not enough to translate the user guide because users need to intract with the system itself. The secretariat should urgently look into this issue to enable Portuguese speaking countries to utilise the system.  
Resolution status note: Website has been translated into French and Portuguese languages  
NTB-000-230 2.8. Lengthy and costly customs clearance procedures 2009-07-28 Namibia: Namibia Revenue Authority Namibia Resolved
2011-03-09
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Complaint: Border delays due to documentation and customs procedures.
 
Resolution status note: Namibia reported that the Ministry of Finance have so far appointed 61 entry level staff and interviews are still ongoing senior positions up to April 2011

 
NTB-000-230 2.8. Lengthy and costly customs clearance procedures 2009-07-28 Namibia: Namibia Revenue Authority Namibia Resolved
2011-03-09
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Complaint: Border delays due to documentation and customs procedures.
 
NTB-000-228 5.3. Export taxes 2009-07-28 South Africa: Ministry of Trade Botswana Resolved
2010-11-22
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Complaint: In South Africa, Minister can impose export tax under the Livestock and meat industries Act  
Resolution status note: South Africa reported that this act is in Botswana not SA. SA has an ‘Animal Health Act and the Meat Safety Act’, there are no export taxes under this act.  
NTB-000-225 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-28 Zambia: Zambia Revenue Authority Zambia Resolved
2010-11-22
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Complaint: An Escort fee of either K900 000.00 or K800 000.00 depending on the route is charged. The escort charge covers the expenses for the customs officials who accompany the commercial transit traffic from port of entry to port of exit.  
Resolution status note: Zambia reported that, under normal circumstances, Customs officers do not accompany commercial transit traffic. If motor vehicles such as trucks need to be escorted they use private escorts who charge them accordingly. These are purely private commercial arrangements between transporters and private escorters. However, if such goods in transit are deemed risky by Customs Officers, then Customs Officers would escort such trucks/vehicles. In such cases, the Zambian law requires that an escort fee be paid to Customs Officers by the transporter, and the fee is dependent on the distance to be covered  
NTB-000-224 5.4. Quotas
Policy/Regulatory
2009-07-28 SADC Zambia Resolved
2010-11-22
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Complaint: Import Quotas into SACU member states for sugar  
Resolution status note: Botswana reported that this is a SACU wide policy decision.  
NTB-000-223 5.1. Quantitative restrictions 2009-07-28 Zambia: Ministry of Trade Zambia Resolved
2010-11-22
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Complaint: Restricted importation of fruits and vegetables  
Resolution status note: Zambia reported that she does not restrict the importation of fruits and vegetables as long as they fulfill the necessary import requirements.  
NTB-000-222 5.12. Export restraint arrangements 2009-07-28 Zambia: Ministry of Trade Zimbabwe Resolved
2011-03-04
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Complaint: Restriction of coffee exports and exports of paste detergents to Zimbabwe  
Resolution status note: Zimbabwe reported that there are no more restrictions on these exports.  
NTB-000-221 3.5. Issues related to packaging, labeling and marking
B31: Labelling requirements
2009-07-28 South Africa: SANAS Zambia Resolved
2010-11-22
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Complaint: Restrictions of exports on account of standards and provision of user instructions in specified local languages.Restriction of coffee exports and exports of paste detergents to South Africa and Zimbabwe

 
Resolution status note: South Africa reported that SADC is in the process of implementing the TBT annex and establishing the necessary regional institutions to create a regional accreditation system. Until the structures are developed and operational, South Africa will continue to request that products which are not accredited by recognized international accreditation bodies be retested by the South African Bureau of Standards (SABS). This exercise is not meant to deny SA trading counterpart’s access to the South African market, but simply to protect South African consumers.  
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