Resolved complaints

Showing items 301 to 320 of 519
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-268 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2010-12-01
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Complaint: Inspections, sealing/tagging of cargo cause major delays.  
Resolution status note: Recruitment of personnel in progress  
NTB-000-266 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2010-11-22
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Complaint: The following stringent conditions stringent and cumbersome conditions are applied on the re-export (in bond mainly to Angola) of controlled petroleum products subject to permit:
a) A trade permit obtained from MTI a copy of which is to be supplied to the ministry.
B) The oil company involved and prices qouted shall be reviewed in writing in MTI.
c) Prices shall include all basic purchase costs
 
Resolution status note: Namibia reported that this information is required for the Government to determine the amount of tax to be paid by the exporting company and for Custom and excise levies  
NTB-000-265 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2010-11-22
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Complaint: General export licences and permits issued for all non SACU exports are processed by hand. There is no interface between the MTI permit system and ASYCUDA. The system is unpredictable with ever changing procedures as per the SACU agreement's Jacobsens' Index. The IEM requirements are not widely known, especially among incidental traders. There is limited capacity at MTI to handle and process the import and export permits. At present only one official is handling the permits. HS codes need to be obtained from Customs and Excise since MTI is not equiped to assist in this.  
Resolution status note: Namibia reported that the system determines the change in the rate of duties but not procedures due to economic and policy considerations. Information leaflets on IEM are readily available at the Customs information centre and more will be available at MTI.  
NTB-000-264 5.12. Export restraint arrangements
Policy/Regulatory
2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2010-11-22
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Complaint: An export licence is required for all non-SACU SADC exports,even if product does not feature on the positive list. No general export licencing applies to SACU trade.  
Resolution status note: Namibia reported that an export permit but not a license is required for controlled products only  
NTB-000-263 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2012-04-26
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Complaint: There are no less than six ministries, the Namibian police, two Marketing Boards and a Statutory Board involved in the management of imports and exports. The onus is upon the applicant to collect all relevant permits/ certificates from line ministries and other bodies, before a commercial import/ export permit application can be made to MTI. For certain goods, up to three different points of control apply.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that the Ministry of Trade and Industry would only require authorised or a clearance certificate when a client is importing or exporting a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of the permit by the Ministry of Trade and Industry. The meeting accepted Namibia’s submission to resolve this NTB  
NTB-000-261 7.4. Costly procedures 2009-09-08 Angola: Ondjiva Customs Namibia Resolved
2011-11-30
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Complaint: Extended and unpredictable turnaround time resulting in additional costs of trucking into Angola.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011 it was reported that customs observations were that truck drivers leave trucks at the Angola borders for 3 or more days and return to Oshikango to resolve personal issues, claiming that they are processing documents. Too many trucks are parked at the border without information where the drivers are. In some cases drivers have reported that they are not clear of the physical addresses of destination of the load in Angola. Angola Customs is investing in creating the best conditions for commercial and non commercial border users. Santa Clara border is undergoing a massive expansion with a view to become a regional and international example of trade facilitation infrastructures.  
NTB-000-260 2.10. Inadequate or unreasonable customs procedures and charges 2009-09-08 South Africa: SARS Namibia Resolved
2010-11-22
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Complaint: Namibia's ASYCUDA system allows for direct inputs by both local and foreign traders and communicates well with customs clearance system used in the region (mostly ASYCUDA). South Africa has, years after Botswana and Namibia introduced it, introduced the SAD500(Single Administrative Document) for customs clearance system yet does not allow for direct input by traders/ freight forwarders not registered in South Africa into its system ( not ASYCUDA).  
Resolution status note: South Africa reported that Single Administrative Document (SAD) has been introduced to make the clearance of goods easier and more convenient for importers, exporters and cross-border traders on 01 October 2006. The SAD complies with international best practices and Customs standards; with similar documents having been introduced throughout the world  
NTB-000-259 7.6. Lack of information on procedures (or changes thereof) 2009-09-08 Angola: Ondjiva Customs Namibia Resolved
2011-11-30
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Complaint: Angola effects random increases in excise duties without notifying traders in advance.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, it was reported that all tariffs and other related fees and charges are gazetted and therefore not charged in ad hoc manner. The Angola Tariff Book is published and available on Angola Customs website (www.alfandegas.gv.ao).  
NTB-000-258 6.2. Administrative fees
Policy/Regulatory
2009-09-08 Namibia: Namibia Agronomic Board Namibia Resolved
2010-11-22
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Complaint: The Namibian Agronomic Board decided not to register agents for white maize imports anymore. The permit fee is now NAD51.00/permit and the permit is valid for a specific period (one month) only  
Resolution status note: Namibia reported that there is no need for agents for white maize imports. The permit fee of N$ 51.00 covers administrative costs only. Period of validation is one month because all imports are effected in one month. The import of maize and maize products from all 3rd parties is only regulated for the time the local harvest is not taken up by the local milling sector.  
NTB-000-256 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Democratic Republic of the Congo: Kasumbalesa Namibia Resolved
2016-10-07
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Complaint: DRC customs, cause problems on road transport through delaying trucks to depart on time to Lubumbashi  
Resolution status note: FESARTA reported that the NTB does not exist at present.  
NTB-000-254 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Angola: Angola Revenue Authority Namibia Resolved
2011-11-30
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Complaint: Lack of harmonized procedures between Namibian and Angolan customs authorities make exports into Angola very difficult and generally frustrating.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, it was reported that Angola has modernised customs procedures by reducing dwell time to 48 hours. Angola is also developed simplified trade regimes for informal and small scale traders, incorporating them into the trading system.  
NTB-000-253 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Angola: Ondjiva Customs Namibia Resolved
2011-11-30
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Complaint: Clearance of goods by the Ondjiva customs at the Oshikango/Santa Clara border post is too time consuming (red tape/inefficient bureaucracy).  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that its Customs service underwent a structural reform and modernisation resulting in the simplification and harmonisation of customs procedures. Clearance of goods takes maximum 48 hours, if documentation is properly submitted.  
NTB-000-252 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2011-05-11
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Complaint: Customs Clearing process at the Oshikango/Santa Clara border is very long.  
Resolution status note: The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process.  
NTB-000-251 7.6. Lack of information on procedures (or changes thereof) 2009-09-08 Namibia: Namibia Revenue Authority Namibia Resolved
2010-11-22
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Complaint: Customs documentation not stamped on export of pharmaceuticals to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.  
Resolution status note: Namibia reported that, procedurally no parcels are allowed to leave the Border with out the accompanying documentation. The same procedures are expected to apply at the border of the receiving country otherwise the items cannot be cleared  
NTB-000-250 7.6. Lack of information on procedures (or changes thereof) 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2012-05-03
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Complaint: Customs documentation not stamped on export of cosmetics, creams, ointments to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.  
Resolution status note: Namibia reported that according to Namibia customs regulations, customs cannot put a stamp on documents that have not been verified by them. It is the duty of the client to make sure that they pass an entry with customs ( declare the items with customs) in order for customs to authenticate such documents and to put the required stamps on the customs documents.  
NTB-000-249 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2012-04-26
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on exports of salt to West Africa and RSA,.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that, a client can obtain an import or export permit in one hour at the Ministry of Trade and Industry if all the required documents are provided. With regard to the export permit the delay comes in when the product is a controlled product where the client is expected to obtain a clearance certificate from the relevant Ministry for tax purposes or when the importing country policies and regulations requires that the imported product be accompanied by authorised documents from the relevant authorities. The meeting accepted Namibia’s submission to resolve this NTB  
NTB-000-248 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2011-02-08
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of fuel from RSA.  
Resolution status note: This NTB has been resolved  
NTB-000-247 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2011-05-11
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.  
Resolution status note: Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.  
NTB-000-246 7.7. Complex variety of documentation required 2009-09-08 Namibia: Revenue Authority Namibia Resolved
2012-04-26
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Complaint: Procedures for VAT (claim back) in Namibia are too complicated  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that customs only processess those refund applications accompanied by relevant documentation. The documents required are a completed NA66, a proof of export (SAD 500 that has been dully proceeded at the point of export) and the invoice that the goods have been obtained. This process was to verify that the goods are indeed obtained and exported. If any of these documents are outstanding customs has the right to refuse such payment.

The Ministry of Finance, Customs Division was in the process of reviewing customs procedures and once this exercise is finalized the revised procedures will be posted on the customs website and will be made available to the public. The meeting accepted Namibia’s submission to resolve this NTB
 
NTB-000-245 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-08 Angola: Ministry of Trade Namibia Resolved
2011-11-30
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Complaint: The acquisition of Pre-shipment inspection numbers and consequent inspection of shipments for exports to Angola make transport pre-planning quite difficult and cause lengthy delays for the transport industry.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that this NTB lacks clarity and complainant could not be traced to provide additional information. The complaint is therefore considered resolved unless additional information is provided.  
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