Resolved complaints

Showing items 301 to 320 of 474
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-209 4.1. Issues related to sanitary and phyto-sanitary measures
A33: Packaging requirements
2009-07-27 Zimbabwe: Ministry of Health Zimbabwe Resolved
2011-06-10
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Complaint: The health and phytosanitary regulations states that, "no person shall import into Zimbabwe any bottle, can, jar or other receptacle which has been used solely for storing or transporting honey or unprocessed royal jelly which honey or jelly was manufactured or produced in any country other than a specified[1] country unless such bottle, can jar or other receptacle has been sterilized after such use.
 
Resolution status note: Zimbabwe reported that regulations were put in place to protect the environment.  
NTB-000-208 2.14. Other 2009-07-27 Malawi: Malawi Revenue Authority Zimbabwe Resolved
2010-11-22
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Complaint: Requirement by the Malawian authorities for SGS certification.  
Resolution status note: Malawi reported that the programme phased out in 2006  
NTB-000-207 4.1. Issues related to sanitary and phyto-sanitary measures
A84: Inspection requirement
2009-07-27 Malawi: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: Cumbersome export certification procedures. The delays in going through the inspection process and approval process which takes a minimum of three working days, can be costly to exporters particularly for perishables. the process is that the Malawian importer seeks approval from ITS Malawi for inspection. ITS Malawi notifies ITS head office, which is in South Africa. Head office instructs ITS Zimbabwe and gives them authority to carry out the inspection at the Malawian Company's expense.  
Resolution status note: Malawi reported that these procedures are no longer applicable, phased out with PSI in 2007  
NTB-000-206 3.2. Inadequate or unreasonable testing and certification arrangements
A82: Testing requirement
2009-07-27 Mozambique: Mozambique Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Delays in obtaining approval of test reports
 
Resolution status note: Mozambique reported that , in Mozambique there are many laboratories with the specific subject to deal with such tests and under the various Ministries as well the Universities.  
NTB-000-205 3.2. Inadequate or unreasonable testing and certification arrangements
A82: Testing requirement
2009-07-27 Malawi: Malawi Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Delays in obtaining approval of test reports
 
Resolution status note: Malawi reported that the challenge had been noted by Government and measures are being taken to improve the procedures by the Standards Bureau  
NTB-000-204 3.4. Intergovernmental acceptance of testing methods and standards
B41: TBT regulations on production processes
2009-07-27 SADC Zimbabwe Resolved
2010-11-22
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Complaint: Non recognition given of ZIMBABWE standards as having equivalent outcomes by SADC countries Authorities  
Resolution status note: SADC Secretariat advised that there is no obligation for any country to recognize another country’s national standard in SADC. However if a standard has been harmonized at regional level, all SADC countries are expected to adopt and recognize that standard. Many national standards bodies adopt international standards as their national standards. It would be highly unusual and unexpected for one country not to recognize a national standard - which is an adoption of an international standard - of a second country  
NTB-000-203 7.6. Lack of information on procedures (or changes thereof) 2009-07-27 Mozambique: Mozambique Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Difficulty in getting copies of relevant Standards  
Resolution status note: Mozambique reported that the question reported that INNOQ ( Mozambique national Institute of standards) there are many many – Brochures for the relevant standards  
NTB-000-202 7.6. Lack of information on procedures (or changes thereof) 2009-07-27 Botswana: Botswana Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Difficulty in getting copies of relevant Standards  
Resolution status note: Botswana reported that Botswana standards are accessible and available through Botswana Bureau of Standards (BOBS). ISO, EN, BS and other standards from SADC member states and other regions are obtainable through BOBS. Anyone can access or obtain standards through BOBS at a fee.  
NTB-000-201 7.6. Lack of information on procedures (or changes thereof) 2009-07-27 Malawi: Malawi Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Difficulty in accessing information on what Standards are relevant  
Resolution status note: Malawi reported that the Malawi Bureau of Standards has booklets on standards which can be accessed by the business community on demand.  
NTB-000-200 5.1. Quantitative restrictions 2009-07-27 Zimbabwe: Ministry of Trade Zimbabwe Resolved
2010-07-30
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Complaint: Licences for importing cooking oil are only issued in times of shortages.  
Resolution status note: Zimbabwe reported that trade in cooking oil has been liberalised. This requirement is no longer obtaining.  
NTB-000-199 2.8. Lengthy and costly customs clearance procedures 2009-07-27 Zimbabwe: Zimbabwe Revenue Authority Zimbabwe Resolved
2011-06-09
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Complaint: Zimbabwe Revenue Authority (ZIMRA) machines are connected to Reserve Bank of Zimbabwe which is linked through the internet to enable them to access approved copies of CDI forms. Serious delays are faced in processing the export documents because the systems are frequently down or unable to connect during working hours. The verification process by RBZ takes too long - up to 3 days.
 
Resolution status note: Zimbabwe reported that there is fallback method in the event that the system is down. The CD1s are processed manually and are captured later in the excel spreadsheet which is then forwarded electronically to RBZ on weekly basis. There is therefore no delay in processing export documents  
NTB-000-198 2.8. Lengthy and costly customs clearance procedures 2009-07-27 Malawi: Malawi Revenue Authority Zimbabwe Resolved
2010-11-22
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Complaint: Discrimination in goods clearance between small and commercial traders.The quantities that a trader carries determine the procedure to be followed in clearing goods through the border. Small traders into Malawi are clogging up the whole system and flooding up the whole market with commercial goods. Commercial traders are pushed out of the system because of the procedures that are applied at the port of entry.

 
Resolution status note: Malawi reported that Customs clearing procedures are the same for small as well as commercial traders, but this could have been a one-off incident. However, now the Revenue Authority has an inland clearing system to overcome delays at the border and Malawi will continuously monitor the situation at the border to ensure smooth flow of goods and people  
NTB-000-197 2.8. Lengthy and costly customs clearance procedures 2009-07-27 Mozambique: Delegação Aduaneira de Machipanda (Rail) Zimbabwe Resolved
2010-11-22
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Complaint: Zimbabwean exporters take longer to clear products at the Mozambique/Zimbabwe border. This is affecting particularly exports of fresh milk. This has limited Zimbabweans to exporting products that have a long shelf life into that country.  
Resolution status note: Mozambique reported that there are proper procedures for speedy clearance of fresh products, which ensure timely customs clearance and without damage to the economic operators. We will try to ascertain the situation and creating conditions that this does not happen again  
NTB-000-196 2.3. Issues related to the rules of origin
Policy/Regulatory
2009-07-27 SADC Zimbabwe Resolved
2011-11-10
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Complaint: Delays in communicating signatories that verify certificates of origin.  
Resolution status note: SADC Secretariat reported that,in accordance to rule 9 of Annex I of the SADC Protocol on Trade, “Member States shall deposit with the Secretariat the names of Departments and Agencies authorized to issue the certificates required […],specimen signatures of officials authorized to sign the certificates and the impressions of the official stamps to be used for that purpose, and those shall be circulated to Member States by the Secretariat.” SADC Secretariat circulates all the documentary evidence to Member States immediately upon receipt. In addition, the SADC Customs Unit is working in a user-friendly customs related link in the SADC Secretariat’s website to accommodate not only issues related to documentary evidence for the processing of SADC RoO, but also all the binding documentation that enhances trade in the Region.  
NTB-000-195 2.10. Inadequate or unreasonable customs procedures and charges 2009-07-27 Zimbabwe: Zimbabwe Revenue Authority Zimbabwe Resolved
2011-03-01
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Complaint: Valuation of goods is done by senior Customs (ZIMRA) Officers who are not always available thus causing further delays.
 
Resolution status note: Zimbabwe reported that an office specifically dealing with valuation matters is now in place at Beitbridge and is headed by a senior officer.  
NTB-000-194 2.2. Arbitrary customs classification 2009-07-27 Zimbabwe: Ministry of Industry & Commerce Zimbabwe Resolved
2011-03-01
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Complaint: The Zimbabwe tariff regime has a wide dispersion of import duty rates across the harmonised System. Zimbabwe Revenue Authority (ZIMRA) and importers are often engaged in disputes over which tariff code to classify certain commodities. Where two tariff codes appear similar, ZIMRA officials would want to maximize revenue and classify commodities according the high revenue earning tariff. At the same time, importers classify commodities according to the lowest tariff rates in order to minimize costs. These tariff classification disputes act as a non tariff barrier which can delay the clearing of goods. Valuation of goods is done by senior Customs (ZIMRA) Officers who are not always available thus causing further delays.
 
Resolution status note: Zimbabwe reported that Clear tariff resolution structures are in place. These start from station level up to National level. Importers of goods may escalate the disputes to Fiscal courts and ZIMRA may also seek the assistance of WCO tariff rulings.  
NTB-000-193 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-27 Mozambique: Ministry of Transport Malawi Resolved
2010-11-22
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Complaint: High cost of transportation. Nearly two-thirds of the exported product is transported by the long route of road and rail to Durban, rather than the less expensive route via rail to Nacala, Mozambique. The savings from use of the closer port would be as much as 7-10 percent of total cost  
Resolution status note: The corridors issues is being adressed thorugh the Regional trade facilitation programme. Th eissues are therfore being attended to in the overall regional infrastructure developement programme  
NTB-000-192 7.9. Inadequate trade related infrastructure
Policy/Regulatory
2009-07-27 Mozambique: Beira Port Malawi Resolved
2011-09-23
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Complaint: Inefficient loading and unloading facilities at Nacala and Beira ports in Mozambique resulting in time delays and occasionally additional warehousing costs.  
Resolution status note: In consultations with the Beira Port Authorities, namely, Cornelder, on the 22nd of September 2011, at the Beira Port, Cornelder informed that indeed during the dredging process the Beira port faced a lot of delays but that aspect has been overcome now that the dredging process is over.  
NTB-000-191 7.9. Inadequate trade related infrastructure 2009-07-27 Mozambique: Ministry of Transport Malawi Resolved
2010-11-22
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Complaint: Logistical bottlenecks along the Nacala and Beira rail routes have resulted in nearly 60% of Malawi's tobacco exports being sent overland to the more distant port of Durban.Nacala and Beira routes relatively expensive and inefficient.  
Resolution status note: This is a general complaint which Malawi could not folow up due to lack of specific information.  
NTB-000-190 7.9. Inadequate trade related infrastructure
Policy/Regulatory
2009-07-27 SADC Malawi Resolved
2011-01-10
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Complaint: Inconsistency of road traffic laws, and their application in SADC.  
Resolution status note: Botswana reported that ahe is in the process of harmonizing traffic laws with SADC traffic laws; however, there are some traffic laws that have been harmonized e.g. road signs etc.  
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