Resolved complaints

Showing items 301 to 320 of 495
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-238 7.6. Lack of information on procedures (or changes thereof) 2009-08-13 SADC Mozambique Resolved
2011-02-06
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Complaint: Mozambique is experiencing difficulties using the NTBs online reporting system because it does not have a portuguese version. It is not enough to translate the user guide because users need to intract with the system itself. The secretariat should urgently look into this issue to enable Portuguese speaking countries to utilise the system.  
Resolution status note: Website has been translated into French and Portuguese languages  
NTB-000-230 2.8. Lengthy and costly customs clearance procedures 2009-07-28 Namibia: Namibia Revenue Authority Namibia Resolved
2011-03-09
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Complaint: Border delays due to documentation and customs procedures.
 
Resolution status note: Namibia reported that the Ministry of Finance have so far appointed 61 entry level staff and interviews are still ongoing senior positions up to April 2011

 
NTB-000-230 2.8. Lengthy and costly customs clearance procedures 2009-07-28 Namibia: Namibia Revenue Authority Namibia Resolved
2011-03-09
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Complaint: Border delays due to documentation and customs procedures.
 
NTB-000-228 5.3. Export taxes 2009-07-28 South Africa: Ministry of Trade Botswana Resolved
2010-11-22
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Complaint: In South Africa, Minister can impose export tax under the Livestock and meat industries Act  
Resolution status note: South Africa reported that this act is in Botswana not SA. SA has an ‘Animal Health Act and the Meat Safety Act’, there are no export taxes under this act.  
NTB-000-225 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-28 Zambia: Zambia Revenue Authority Zambia Resolved
2010-11-22
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Complaint: An Escort fee of either K900 000.00 or K800 000.00 depending on the route is charged. The escort charge covers the expenses for the customs officials who accompany the commercial transit traffic from port of entry to port of exit.  
Resolution status note: Zambia reported that, under normal circumstances, Customs officers do not accompany commercial transit traffic. If motor vehicles such as trucks need to be escorted they use private escorts who charge them accordingly. These are purely private commercial arrangements between transporters and private escorters. However, if such goods in transit are deemed risky by Customs Officers, then Customs Officers would escort such trucks/vehicles. In such cases, the Zambian law requires that an escort fee be paid to Customs Officers by the transporter, and the fee is dependent on the distance to be covered  
NTB-000-224 5.4. Quotas
Policy/Regulatory
2009-07-28 SADC Zambia Resolved
2010-11-22
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Complaint: Import Quotas into SACU member states for sugar  
Resolution status note: Botswana reported that this is a SACU wide policy decision.  
NTB-000-223 5.1. Quantitative restrictions 2009-07-28 Zambia: Ministry of Trade Zambia Resolved
2010-11-22
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Complaint: Restricted importation of fruits and vegetables  
Resolution status note: Zambia reported that she does not restrict the importation of fruits and vegetables as long as they fulfill the necessary import requirements.  
NTB-000-222 5.12. Export restraint arrangements 2009-07-28 Zambia: Ministry of Trade Zimbabwe Resolved
2011-03-04
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Complaint: Restriction of coffee exports and exports of paste detergents to Zimbabwe  
Resolution status note: Zimbabwe reported that there are no more restrictions on these exports.  
NTB-000-221 3.5. Issues related to packaging, labeling and marking
B31: Labelling requirements
2009-07-28 South Africa: SANAS Zambia Resolved
2010-11-22
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Complaint: Restrictions of exports on account of standards and provision of user instructions in specified local languages.Restriction of coffee exports and exports of paste detergents to South Africa and Zimbabwe

 
Resolution status note: South Africa reported that SADC is in the process of implementing the TBT annex and establishing the necessary regional institutions to create a regional accreditation system. Until the structures are developed and operational, South Africa will continue to request that products which are not accredited by recognized international accreditation bodies be retested by the South African Bureau of Standards (SABS). This exercise is not meant to deny SA trading counterpart’s access to the South African market, but simply to protect South African consumers.  
NTB-000-220 2.2. Arbitrary customs classification 2009-07-28 Zambia: Zambia Revenue Authority Zambia Resolved
2010-11-22
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Complaint: The valuation of imported goods carried by Small cross border traders is not transparent. Customs officials rely on power to impound imported goods to make small scale cross border traders pay rather suspicious duties.
 
Resolution status note: Zambia reported that she is using the WTO Customs Valuation procedure, and has an appeals mechanism to address complaints from the traders  
NTB-000-219 2.3. Issues related to the rules of origin 2009-07-28 South Africa: South Africa Revenue Services Zambia Resolved
2010-07-22
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Complaint: SARS is issuing a blue colour SADC certificate of origin with wrong specifications instead of the approved Yellow certificate which is in accordance to the SADC specifications. Zambia Revenue Authority has rejected the blue certificates and demanded that Zambian importers pay full duties as deposits in order to clear their cargo which would have qualified under the SADC rules of origin had a proper certificate been issued.  
Resolution status note: South Afric areported that SARS corrected the anomally and are noiw issuing correct colour certificate of origin  
NTB-000-218 2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory
2009-07-27 Mozambique: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: In Mozambique, any wine consignment which is not escorted by police attracts a US$ 30 fine. It is not clear what the offence is and at what point the police should start escorting the consignments  
Resolution status note: Mozambique reported that monitoring tax is part of security measures and revenue assurance at risk, there are others situations like this, the most common being the provision of guarantee or security at the starting point of transit. The management system of transit guarantee of SADC, of which Mozambique is a signatory establishes the principle of extra-territorial validity of the warranty  
NTB-000-217 2.9. Issues related to transit fees
Policy/Regulatory
2009-07-27 Zambia: Zambia Revenue Authority Zimbabwe Resolved
2010-11-22
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Complaint: When Zimbabwean goods are exported to DRC via Zambia, Zambian authorities require that a bond guarantee be deposited with Customs authorities to safeguard the goods in transit. Zambian authorities call for the bond guarantee to be paid in hard currency at port of entry but refunds are made in Zambian currency at port of exit. The Zambian currency may be of no use to the exporter in the country of destination of the products or country of origin.  
Resolution status note: Zambia reported that all payments to Zambia Revenue Authority (ZRA) are in Zambian currency (Kwacha). Based on existing legislation which is consistent with international best practices, all goods transiting through Zambia are expected to be on a transit document (and covered by transit bond/security) or a monetary deposit on all those without bond cover. With the newly introduced Electronic Deposit account system in place, clients who pay a deposit at Entry point are able to get the refund at the Exit point provided they comply with deposit conditions.  
NTB-000-215 2.4. Import licensing 2009-07-27 Zimbabwe: Ministry of Trade Zimbabwe Resolved
2010-07-30
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Complaint: Cooking oil can only be exported after obtaining a license from the Ministry of Industry and International trade  
NTB-000-214 4.1. Issues related to sanitary and phyto-sanitary measures
A9: SPS measures n.e.s.
2009-07-27 Lesotho: Ministry of Agriculture Zimbabwe Resolved
2011-07-28
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Complaint: Difficulty in accessing information onSPS requirements  
Resolution status note: During the workshop establishing NMC for Lesotho held on 09 August 2011 in Maseru, it was confirmed that information on SPS requirements is available from the Ministry of Agriculture and that arrangements are in place to upload this information onto the website of the TMinistry of Trade & Industry Cooperation & Marketing.  
NTB-000-213 4.1. Issues related to sanitary and phyto-sanitary measures
A14: Special Authorization requirement for SPS reasons
2009-07-27 Lesotho: Ministry of Agriculture Zimbabwe Resolved
2011-07-28
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Complaint: delays in getting SPS approvals  
Resolution status note: Lesotho reported that the import license for agricultural products is required to ensure food safety and to prevent the spread of diseases and insects. It takes one day for a license to be issued, at the Department of Agriculture. Information on SPS requirements is readily available from the Department of Agriculture  
NTB-000-212 4.1. Issues related to sanitary and phyto-sanitary measures
A9: SPS measures n.e.s.
2009-07-27 Lesotho: Ministry of Trade Zimbabwe Resolved
2011-07-28
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Complaint: Unreasonable SPS requirements with no scientific basis or excessively averse to risk  
Resolution status note: Lesotho reported that the import license for agricultural products is required to ensure food safety and to prevent the spread of diseases and insects. It takes a day for a license to be issued, at the Department of Agriculture. Information on SPS requirements is readily available from the Department of Agriculture.  
NTB-000-211 2.4. Import licensing 2009-07-27 Zimbabwe: Ministry of Agriculture Zimbabwe Resolved
2013-05-23
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Complaint: Restrictions on agricultural goods. Some officials at the border posts are not fully aware of the implications and objectives of requiring permits for agriculture. Thus some consignments are allowed to be imported without import permits.Issuing of permits is centralized to Ministry of Agriculture Head Office, in Harare which is costly and inconvenient for those living out of Harare  
Resolution status note: At the 10th meeting of the SADC Sub Committee on Trade Facilitation held on 14-15 June 2012, Zimbabwe reported that it was working towards decentralization of issuance of permits. The process was already ongoing and some towns had already been given authority to issue permits.

At their 11th meeting held on 23 may 2013 in Gaborone, SADC Committee on Trade Facilitation noted that draft legislation has been developed and therefore this NTB could be marked resolved since it is receiving appropriate attention to improve the issuance of permits
 
NTB-000-210 7.6. Lack of information on procedures (or changes thereof) 2009-07-27 Zimbabwe: Ministry of Agriculture Zimbabwe Resolved
2010-07-30
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Complaint: There is no formal dissemination of information as to which agricultural products require permits. Importers are thus caught unaware and spend time processing documents required.  
Resolution status note: Zimbabwe reported that the Ministry of Agriculture, Mechanisation and Irrigation Development is currently working on finalising their website on which such information can be accessed. Also a brochure containing such information is currently being worked on. The Permits office offers advice to clients on walk in basis.  
NTB-000-209 4.1. Issues related to sanitary and phyto-sanitary measures
A33: Packaging requirements
2009-07-27 Zimbabwe: Ministry of Health Zimbabwe Resolved
2011-06-10
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Complaint: The health and phytosanitary regulations states that, "no person shall import into Zimbabwe any bottle, can, jar or other receptacle which has been used solely for storing or transporting honey or unprocessed royal jelly which honey or jelly was manufactured or produced in any country other than a specified[1] country unless such bottle, can jar or other receptacle has been sterilized after such use.
 
Resolution status note: Zimbabwe reported that regulations were put in place to protect the environment.  
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